Flambeauxs custom printed 7 day candle FAQ's

Do you print custom candles wholesale? Do you print custom wedding candles?
Yes, we do! Starting in 2020 we will have brand new more affordable pricing on custom candles! Get in touch for more info on wholesale custom prayer candles. Email us at hello@flambeauxs.com or text 504-722-1934.
Can you print 2 colors?
We only print 1 color. 
Can I choose the color candle and ink?
Yes, you can choose the color of your candle from our list of options available. Candle wax colors vary depending on the wax manufacturer. We have no control over wax color but will send you a picture of what we have in stock so you have an idea of what the color looks like. We can exact match to a pantone ink color for a $100 fee paid to the ink manufacturer with a 1 month lead time, otherwise we can get pretty damn close to whatever color you have in mind- but can not exact match ink unless we send the color off to the manufacturer.
What kind of artwork do you need for custom work?
An AI / PDF vector file is best. We can enhance or create artwork for a fee of $50 an hour with a 1 hour minimum!
Can you create the artwork for my candle?
Yes, we can. Our graphic design rate starts at $500 per design. This will give you 1 proof and 1 modification. After that a $50/hr fee will apply.
How long will it take for you to print my custom order?
Once we get approved artwork, it usually takes us 1-2 weeks to print custom candle orders. We can print orders in 5 days for a rush fee of $250.
Do you hide candles around town for people to find- for free?
Yep, sometimes we hide candles around town and people can go and find them, for free :) The hiding of candles has turned into a whole community of people who hide free art around. Check out the hashtag #nolatreasuerhunt and #freeartnola to follow others who hide art on a regular basis. We unintentionally started this trend of hiding things and posting clues on their whereabouts via Instagram around Nola a while back, and couldn't be happier about it what its lead to. 
How do I find out when and where a candle will be hidden?
Follow us on Instagram @flambeauxs and we will post a pic of the location with a clue/hint that will guide you there! All we ask is that you let us know you found it on the post!!
Will you print 1 custom candle for me?
We can print a proof for you for $175.
Do you wholesale your inventory?
Yes, we sure do!! Get in touch and we can send you what's in stock. We have a 2 case minimum on candles we currently have in inventory and can send you our new 2020 pricing guide. Or you can place an order for a custom candle as a wholesale order -those have a 4 case minimum. All wholesale accounts must provide a resale cert. 
Why is shipping so expensive for just one candle?
We are just as perplexed as you are about shipping!
Can you replace my candle that broke during shipping?
We can not replace any candles broken during shipping- or gives refunds on items broken during shipping. But we can say this- over the past two years we have learned how to pack the shit out of these things, and we will make sure the carrier provides insurance.
Delivery status shows my order was delivered, but I can't find it- what should I do?
You should contact USPS. There is nothing our tiny company can do if the status says delivered and you didn't receive the item. We are so sorry! Shipping can sometimes be a real bummer.
Do you ship overseas?
If you want to pay shipping, sure- but please know it is very expensive to ship candles overseas. We also can not guarantee they will not break during shipping :(
DISCLAIMER

Each candle, glass, etc is truly hand printed and or poured in our studio. Due to the nature of hand pouring and printing, each piece is unique and is genuinely a work of art. None will be the same, and there will be some inconsistencies. Thank you for supporting a small print shop, and for appreciating the value in the variations of our work. We can not guarantee shipping.